With the rapid repair turnaround offered by Computelec’s Notebook Hardware Maintenance service, schools can protect their investment as well as the students and staff who rely on notebooks to learn and work.
Irrespective of whether repairs are conducted on-site or at a Computelec service centre, Computelec aims to repair every notebook within 24 hours.
Our Return to Base service model consistently achieves more than 98% of notebooks returned the next day. This outstanding level of service is achieved despite servicing multiple models and configurations across a volume in excess of 20,000 units
A fast turnaround on repairs under insurance is also offered, with Computelec’s streamlined approval and paperwork processes providing a prompt route through red tape.
With over 17 years’ experience running the Freedom to Learn student notebook program, Computelec knows that schools need to be kept informed of repair progress.
Computelec’s specially developed online tracking system for repairs provides accurate, real-time status reports. With ezi-Service, schools have all the information they need to efficiently manage notebook resources and give waiting students and staff reliable advice about when their notebook will be returned.
Schools can use ezi-Service to view repair history logs to identify and manage any problem areas, as well as conveniently order service calls online.
The history records are also analysed by the Computelec team to manage parts stock levels and predict potential faults, giving Computelec the edge in offering the fastest possible turnaround time. |
